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We're here to provide you with support throughout your purchase - from helping you spec the right transmission for your truck to getting your technicians the information they need to keep your transmissions operating efficiently.
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Our goal is to provide industry-leading support for our products. Our customer and sales support organization is dedicated to providing our customers and partners with the information they need.
Please note that you may experience extended wait times while we are assisting other customers. We ask for your patience.
| Quick Phone Menu | ||
| Sales | Place an order or check availability | 1, 1 |
|---|---|---|
| Follow up on existing orders / tracking information | 1, 2 | |
| Extended protection plans and lubricants | 1, 3 | |
| Part identification or general parts assistance | 1, 4 | |
| Select diagnostics | 1, 5 | |
| iQ-Cruise by Traxen | 1, 6 | |
| Transmissions | Endurant | 2, 1 |
| Procision | 2, 2 | |
| UltraShift PLUS and SmartAdvantage, AutoShift, UltraShift Gen3 | 2, 3 | |
| Manual transmissions | 2, 4 | |
| Hybrid transmissions | 2, 5 | |
| EV transmissions installed in Battle Motors | 2, 6 | |
Clutches |
Endurant clutches | 3, 1 |
| UltraShift PLUS and SmartAdvantage (ECA), AutoShift, UltraShift Gen3 | 3, 2 | |
| Advantage, Solo, and Easy Pedal clutches | 3, 3 | |
| Service Ranger Assistance | Issues connecting to Eaton Automated transmissions | 4, 1 |
| All other ServiceRanger questions | 4, 2 | |
| PTO Support | Price and availability | 5, 1 |
| Warranty inquiries | 5, 2 | |
| Part cross-reference or part replacement | 5, 3 | |
| Spec'ing a new system | 5, 4 | |
| Heavy Duty Axles | Dana, Eaton HD axles | 6, 1 |
| Eaton HD No-Spin differentials | 6, 2 | |
| Eaton Portal | General questions | 7, 1 |
| Automated transmission or clutch | 7, 2 | |
| Manual transmission or clutch | 7, 3 | |
| All Other Inquiries | 0 | |
Questions related to commercial vehicle products can be found in our Warranty Support area.
