Roadranger Academy
Search & Enroll: Roadranger Academy
*Enrollment and payment for all Roadranger Academy courses in the United States are conducted through the Roadranger Academy. To complete enrollment, you will need an account. If you do not have an account, you will need to submit a request for one by using the Roadranger Academy account request form below.
Roadranger Academy account request form
Endurant HD Service Training
Endurant HD Training is currently available. To be eligible to receive hands-on service training, you must enroll and complete the three (3) Endurant HD Computer-Based Training (CBT) modules. Once complete, you will be eligible to enroll in future hands-on Endurant HD Full Service Training.
The pre-requisite classes are:
- Endurant HD Course 1: Introduction
- Endurant HD Course 2: Component ID, Theory of Operation and Maintenance
- Endurant HD Course 3: Basic Service
Product Training for Technicians
- Learn time-saving techniques and shortcuts used by the experts.
- Get hands-on training that shows you how to more accurately diagnose a problem.
- Receive valuable class materials to keep and reference what you learned.
- Reduce customer downtime and increase customer satisfaction by getting trucks out of the bays quicker.
Please contact your training representative to enroll in Roadranger Academy courses in Canada and Mexico.
*Previous Roadranger Store users will need to complete the Roadranger Academy account request form prior to booking classes.
Course Descriptions
Eaton Transmission Service Training
This course is designed to give a basic understanding of the operation and overhaul of Eaton transmissions.
During the classroom portion, technicians will be introduced to the theory of operation and an in-depth review of the shift control system. Technicians will be instructed on failure analysis techniques specific to this transmission, which are essential in determining the root cause of failures necessary to establish warranty viability.
This section will increase technicians understanding of basic transmission operation, gear life theory, and product lubrication requirements, while also addressing product specific failure modes. Maintenance and basic troubleshooting techniques will be discussed as well.
Upon completion of the classroom presentation, the overhaul portion will continue into a hands-on tear down and reassembly of an Eaton transmission using the correct tools and techniques.
Eaton Automated Transmission Service Training
This course is designed to give a basic understanding of the operation and service of Eaton AutoShift®, UltraShift®, and UltraShift Plus® transmissions. This includes all automated transmissions.
During the classroom portion, technicians will be introduced to identification of both the product and its components, theory of operation, and preventative maintenance. Added focus will be placed on service and troubleshooting of the product including: training on the usage of electronic diagnostic tools, such as ServiceRanger 4, and other commonly available diagnostic tools. This course will successfully increase the technicians understanding of electronic controls and PC-based diagnostics while helping them become comfortable servicing Eaton automated transmissions.
Upon completion of the classroom presentations, the class will continue into a multi-part practical session incorporating real-life application of diagnostic, troubleshooting, and service procedures using the correct tools and techniques.
Hybrid Electric Transmission Service Training
This course is designed to give an understanding of electrical principles and the operation and service of Eaton’s Hybrid Electric Powertrain system and ServiceRanger 4 diagnostics.
During the classroom portion, technicians will be introduced to identification of both the product and its components, theory of operation, and preventative maintenance. Added focus will be placed on safe servicing and troubleshooting of the system including training on the usage of electronic diagnostic tools such as ServiceRanger 4 and other commonly available diagnostic tools.
This course will successfully increase the technicians understanding of electronic controls and PC-based diagnostics while helping them become comfortable servicing Eaton’s Hybrid Electric Powertrain.
Data Link Service Training
This course is designed to give an understanding of the J1587 and J1939 data links.
During the classroom portion, technicians will learn how the data links work and how their interaction impacts the vehicle. Symptoms and failures of the J1939 data link will also be covered as well as how to diagnose J1939 problems.
Technicians will also apply this knowledge to troubleshoot symptoms so that by the end of the course they will feel confident that they can understand and diagnose issues related to the J1939 data link.
Master Clutches Service Training
This course is designed to give a thorough understanding of the operation and overhaul of various Eaton clutch models.
During the classroom session, technicians will be introduced to clutch basics including nomenclature and clutch theory. Incorporated throughout this training is a thorough explanation of the operation of a clutch and how to service specific clutches including the Solo®, Easy-Pedal™ , and DM models.
Analysis of clutch construction and design will be reviewed in detail. Technicians will also review a descriptive failure analysis section to increase their understanding of clutch life and the various failure modes of clutch components as well as which modes are covered under warranty.
Upon completion of the classroom presentation, the student will participate in the shop overhaul portion of the class. Each technician will participate in this practical application portion of the course.
Failure Investigation and Analysis Service Training
This course is designed to give a basic understanding of how to determine the root cause of various component failures of Eaton products. Technicians will learn to determine what failed, how it failed, and possible causes. The objective is to increase the technicians understanding of gear life and various failure modes of the Eaton components while understanding which failure modes are covered under warranty.
This course will be delivered in two possible ways. In most cases, the failure analysis material will be covered at the end of a particular product training class (transmission, axle, clutch, driveline, or brake). The class can also be delivered as a standalone failure analysis program covering all powertrain products such as: transmission, axle, clutch, driveline, and brake.
Vehicle Vibration and Driveline Service Training
This course is designed to give a basic understanding of vehicle systems and how they interact with each other to cause common vibration complaints. These systems include the complete drivetrain and the vehicle.
During the classroom portion, technicians will be introduced to the theory of operation and troubleshooting procedures for efficiently correcting vibration complaints. Technicians will be instructed on the calculation of joint working angles.
Technicians will also learn the latest troubleshooting techniques and cover common, everyday experiences in repairing vibration complaints. In addition, the technicians will be introduced to the latest industry diagnostic tools including the (DVA) Driveline Vibration Tool. The class will also include a practical hands-on session.
FAQs
Q: How do I obtain a Roadranger Academy account?
A: Fill out the Roadranger Academy account request form on the Roadranger Academy homepage.
Q: Who can attend?
A: Any technician can attend, but the trainer has the option to reserve spots for technicians in the area.
Q: How do I enroll?
A: Enrollment may be completed via our secure Learning Management System. Or you can call your local Roadranger trainer, found in the training centers section. For driver safety classes, contact the MCDD schedulers at 1-800-325-6733.
Q: What is the class size?
A: Class size is a maximum of 16. Classes with an insufficient number of registrants are subject to cancellation by the Roadranger training department. Registrants will be notified by e-mail.
Q: What are class hours?
A: Most full-day training courses begin at 8 a.m. and conclude at 5 p.m. Half-day courses begin at 8 a.m. and end at noon. For exact times, contact your local Roadranger Trainer.
Q: Can I register over the phone or through the mail?
A: No, registration must be completed through Roadranger Academy.
Q: Do you accept credit cards or checks?
A: We are now accepting credit cards, as well as checks, as a payment option. Checks must be handled by your local Roadranger trainer, found in the training centers section.
Q: What are your policies regarding cancellation?
A: For complete information regarding cancellation, please click here.
Q: Will I receive a certificate?
A: Yes, upon successful completion of any hands-on evaluation and/or tests, you will receive a certificate of successful completion of the program. If you fail the hands-on evaluation and/or tests you will receive a certificate of attendance.
Q: Will I be certified?
A: No. There is no technician certification program.
Q: When will I know if I passed or failed?
A: The hands-on evaluation will be conducted at the end of the training session and you will be required to go online to take a short quiz after the training. Your certificate can be printed at anytime by going online and viewing your records. You will not receive a printed copy from your instructor.
Q: If I fail the course, can I take it over again? What are the costs?
A: Yes, you can repeat the course at any time. The cost to repeat a course is the same as the initial charge.
Q: Who will know if I fail the class?
A: Our goal is to have everyone learn and pass. If you do not pass, we will advise dealership personnel only if they ask. No written notification will go to the dealer.
Q: Are the materials supplied?
A: Materials such as training guides and service manuals are provided.
Q: What else do I need to bring to classes?
A: All related hand and service tools are provided. Safety glasses, shop clothing and shop shoes are required, since most courses will have hands-on or lab sessions.
Q: Who can I call if I have a problem or complaint?
A: For questions or concerns regarding the Roadranger Academy, please contact the national training coordinator.
